V-Soft Installation Guide
Please use this checklist to prepare for your installation. Each computer that will
be used for access to the V-Soft (Visitor Student or Faculty Tracking) must have
a minimum of the following:
NOTE: Installation should not be performed until minimum requirements are met.
- Is the designated computer a PC with a minimum of a Pentium III processor or equivalent?
(Not compatible with Mac)
- Does the designated computer have Windows 7, XP or Vista operating system? (Workstation
must have all the latest service pack updates installed, including .NET framework
version 3.5 SP1)
- Does the designated computer have a high speed internet connection? (V-Soft cannot
be used without a high speed internet connection)
- Meets RAM requirements (1 GB recommended; additional applications running simultaneously
may require additional RAM)
- Internet Explorer 7.0 or higher (will not function with Mozilla FireFox or Google
- One available USB port for each Raptor peripheral device (scanners and printers).
Hub devices are not recommended for RaptorWare equipment.
- Power outlet for RaptorWare Printer
In order for the V-Soft system to function properly, all users of the V-Soft system
MUST have full control rights of the following folders:
- Program Files\Dymo
- Program Files\Raptor Technologies
IMPORTANT: FAILURE TO FOLLOW THESE INSTRUCTIONS MAY RESULT IN AN INEFFECTIVE INSTALLATION.
- Plug in all equipment except your RaptorWare scanner. Cancel any Windows wizards
that may appear.
- If you are installing replacement equipment, you MUST uninstall the existing equipment
prior to doing so.
- Directions and additional information can be found in the Knowledge Base at:
- Note: Version numbers and screens shown may differ slightly from the version you
The V-soft setup will appear. Click "Next" to continue. If you are reinstalling
V-Soft, a short uninstallation process may begin.
Select the hardware you will be installing. Verifying the image of the scanner you
purchased by selecting the scanner from the drop down menu. Click the "Next" button.
Click the "Next" button.
Click the "Next" button. Files will load automatically.
Please wait for the software to install.
To start installing the scanner, plug the scanner into a USB port. Wait for the
hardware wizard to appear to load the device driver.
On some computers, the hardware wizard will open. Start installing the scanner with
the recommended software by clicking "Next".
Choose the most recent version driver to install. (Typically the last option in
Click "Continue Anyway" or "Install the driver software anyway" to continue. Wait for the drivers to load.
Your computer may need to reboot to finalize installation.
If you are installing a Raptorware (ScanShell
800R or DX only), you will be required to calibrate the scanner.
Calibrate the scanner by inserting the card labeled "Calibration Paper" with the
black lines face down and the arrows pointing forward (see illustration). Click
Calibrate. You will receive message when the calibration is complete. If unsuccessful,
please try again.
Run the diagnostic tool by clicking at the bottom left of your screen: Start >
Programs>V-Soft > Diagnostics. Click "Start Diagnostics". If it displays one
or more red "x", simply click on "Fix Problems."
A message will display indicating the problems have been fixed. Run the diagnostic
tool again to confirm the problems have been fixed and two green check marks
Each user that logs into the computer must run the diagnostics once prior to logging
For more information on troubleshooting, consult the Help Menu in V-soft or the
Knowledge Base at www.raptorware.com
After installation of the RaptorWare hardware, you will need to set up some basic
functions of the V-Soft application.
- Log In Account Access: You will first need to call Raptor's Technical
Support team to obtain a username and password to log into the system. WHEN CALLING,
CHOOSE THE OPTION FOR TECHNICAL SUPPORT.
- Users: Setting up Users in the system is the simple process of
entering information for each end user of the system, as well as setting their administrative
permissions. This can be found under Admin > Create Users.
- Alert Notification: The Alert Notification in the V-Soft system
will need to be set with e-mail addresses and cell phone numbers of those designated
to receive an alert. This can be found under Admin > Global Settings.
- Private Alert Setup: Private Alerts can be entered for individuals
with restraining orders, custody issues and other matters. They are entered by personnel
at the school or district level. You may want to enter information for your Private
Alerts prior to implementing the V-Soft application in your school. Additional Private
Alerts can be entered at any time. Click on Admin > Private Alerts.
- Importing Student Information: Student information can be imported
for use with the Student module. The Student module is useful for checking in late
students and printing tardy badges, as well as checking out students early. See
the Help Menu to learn how to set up your file. To print tardy badges, an additional
RaptorWare printer and Student Badges are required. These are not included with
a basic system. Call our order department to find out how to order.
A bar code scanner wand can be purchased to scan Student ID badges with bar codes.
877-7-RAPTOR (877-772-7867) toll free
PLEASE SELECT OPTION 2 for Technical Support.
Online on-demand interactive training
Our online training is excellent for new users. The training is broken down into
sessions. Each session applies to particular modules in the software. You only need
to watch the training sessions that apply to you. We highly recommend that all users
and even administrators watch the Overview to have a complete understanding of the
Additional information can be found in the V-Soft Help Menu, or by calling Raptor
Technologies Technical Support team at the number below.
A complete live training session via WebEx can be arranged through the Raptor Technical
Support team. To make an appointment
for a WebEx training session, call the number below, or e-mail us at
email@example.com. All participants in WebEx trainings are required
to complete the online training prior to the WebEx. This will ensure you have a
basic understand of the program and that you get the absolute most of your time
with us. All WebEx appointments are subject to schedule availability.
Copyright 2011 :: Raptor Technologies, Inc. :: PO Box 7966 :: Houston, TX 77270
:: 713.880.8902 :: www.raptorware.com